Official IUX guidance
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OFFICIAL KNOWLEDGE BASE
Every IUX Help article
Open a category to browse every imported source article, or search the full IUX Help Center above.
15 official articles
Account Management
Account Configuration
View all 15
- How Many Live and Demo Accounts Can I Open on IUX?
- Understanding Symbol Suffixes in IUX: Why Do Symbols Look Different?
- How Long Can You Use an IUX Demo Account?
- What Happens When You Archive an IUX Account? Can It Be Restored?
- How to Find Trading Account Details and Server Information in Your Personal Area
- Why Was I Charged Swap Fees? How to Regain Your Swap-Free Status
- IUX Account Types
- What Type of Broker is IUX? A Deep Dive into its Model and Account Fees
- If I Open a New Trading Account on IUX and My First Account Is Verified, Do I Need to Upload My Documents Again?
- Why Can’t I Trade on IUX?
- How to Close an IUX Trading Account?
- How to Create, Reset, and Manage Passwords on IUX?
- How Many Devices Can I Log In to My Trading Account?
- What Is a Swap-Free Trading Account on IUX?
- Do You Need to Deposit Real Money for an IUX Demo Account?
3 official articles
Benefits
Trading Incentives and Rewards
12 official articles
Funding (Deposits & Withdrawals)
Transactions with IUX
View all 12
- Are Deposits and Withdrawals Taxable? Required Documents and Guidelines
- Why Does IUX Require Payment Accounts to Match Your Registered Name?
- IUX Deposit and Withdrawal Systems During Holidays
- IUX Payment Security Standards
- Negative Balance Protection and Trading Account Management at IUX
- IUX Internal Transfer
- Requirements For Internal Transfers Between IUX Account Types
- IUX Transaction: Deposit & Withdrawal Methods, Times, and Procedures
- Why Can't I Withdraw Money from IUX?
- IUX Deposit Not Credited?
- How to Withdraw Funds from IUX
- How to Deposit Funds into IUX
21 official articles
General Information & Support
General Inquiries & Technical Support
View all 21
- MetaTrader Server Routine Maintenance Schedule
- Holiday Trading Schedule Announcement
- How to Record Your Screen and Capture Screenshots for Faster Support Responses
- How to Clear Browser Cache and Cookies
- How to Fix Login Issues to the Personal Area
- Can I Use One Email to Register and Create Multiple Trading Accounts?
- Countries Where IUX Provides Services
- What trading strategy can be used?
- Does IUX offer Signals?
- How do I verify my IUX account if I live in multiple countries?
- How does IUX use a customer’s personal information?
- Asking to change the information
- How can I change the channel to receive OTP?
- What should I do if I suppose somebody else has access to my account?
- Is it possible to lose more money than I have in my account?
- Is it safe to send you my private data?
- Are my funds safe?
- How can I request a trade history?
- Preparation for IUX server maintenance
- How does IUX contribute to trading?
- About IUX
6 official articles
Getting Started
Account Setup
View all 6
- What’s the Difference Between a Demo Account and a Live Account on IUX?
- How to Fix the Issue of Not Receiving a Verification Email When Registering an IUX Account
- How to Receive News and the Latest Updates from IUX
- How to Download and Log In to Your IUX Trading Account: Choose the Right Platform to Start Trading
- How to Start Trading with IUX: A 5-Step Guide for Beginners (CFD trading)
- How to Create an IUX Trading Account (Real & Demo)
10 official articles
KYC - POI, POB, POA, and EDD
Verification Process and Requirements
View all 10
- How to Verify Your Account with IUX: A Complete Guide to POI and POA
- Proof of Identity (POI) Documents for IUX
- POI Document Scanning Requirements and Guidelines for IUX
- What is Proof of Address (POA)? Accepted Documents for Address Verification with IUX
- How to Verify Your Bank Account (Proof of Bank – POB) with IUX
- Enhanced Due Diligence (EDD): Advanced Verification for Maximum Security with IUX
- Reasons for Enhanced Due Diligence (EDD) Rejection and How to Get Approved
- The Importance of Identity Verification (KYC) and Document Submission for Security with IUX
- Reasons Why Your Documents May Be Rejected and How to Fix Them for IUX Account Verification
- Face Verification on IUX: Steps and Best Practices
6 official articles
Partner Program
Partner program Overview & Management
9 official articles
Platform and Tools
Platform Setup and Trading Tools
View all 9
- IUX Trading Calculator: A Professional Tool for Risk Management
- Can I Change the Time Zone in MetaTrader?
- What Is the Default Time Zone in MetaTrader?
- Why Are IUX Charts and Server Time Different From Other Brokers?
- Why Trading Platforms May Temporarily Stop Working During Major News Events?
- How to Use The Exchange Rate Calculator
- MT4 vs MT5: Key Differences and Essential Features Compared
- What Is an Automated Trading System (EA)?
- Trading Platforms: IUX App Trade and WebTrader
21 official articles
Trading Condition
Requirements and Conditions for Trading
View all 21
- MetaTrader Server Routine Maintenance Schedule
- MT5 Trading Volume Requirements: Minimum and Maximum Lot Size
- CFD Market Hours Guide: Understanding Daylight Saving Time (DST) Impacts
- HMR Policy: Why Does MT5 Leverage Decrease During News and High Volatility?
- What is Leverage? A Comprehensive Guide and How to Calculate it on MT5
- Explore Instruments on IUX: Which CFDs Should You Trade?
- How to Calculate Profit and Loss in CFD Trading
- What Is Swap? A Complete Guide to Calculating Overnight Fees in CFD Trading
- What is Pip Value? How to Calculate Pips and Manage Lot Size
- What is Margin? A Professional Guide to Calculating Margin in CFD Trading
- CFD Market Hours Guide: Understanding Daylight Saving Time (DST) Impacts
- What Is Spread? How to Calculate Spread and CFD Trading Costs Professionally
- Hedging Policies for All Account Types: A Comprehensive Guide
- What is Slippage? Understanding Price Discrepancies and How to Manage Them
- What are TP and SL? A Professional Guide to Setting Orders and Calculating Profit/Loss
- What Are Margin Call and Stop Out? Crucial Risk Protection Mechanisms Every Trader Must Know
- MT5 Trading Volume Requirements: Minimum and Maximum Lot Size
- HMR Policy: Why Does MT5 Leverage Decrease During News and High Volatility?
- Why Does Leverage Vary Between Traders? 5 Key Factors You Need to Know
- Leverage Adjustment Guide: Steps and Precautions for Traders
- What is Leverage? A Comprehensive Guide and How to Calculate it on MT5
Looking for legal documents?
Read current agreements, risk disclosures and privacy documents in the Policy Center, with options to print or save a reading copy as PDF.

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